1.0 (July 2023)
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Easy Insight
Easy Insight gives you the reports and dashboards you need to optimize your support system. Improve your assignment and resolution times, manage agent workloads, and identify critical trends to deliver the best possible support experience to your cust
Published by support(about almost 2 years ago)
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Easy Insight gives you the reports and dashboards you need to optimize your support system. Improve your assignment and resolution times, manage agent workloads, and identify critical trends to deliver the best possible support experience to your customers. Easily integrate your support data with CRM, project, and financial information to build a single end to end view of your customer base, keeping your customers happy and profitable.
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Create an Easy Insight trial account. Click on the Freshdesk connection. Enter the URL of your Freshdesk system and your API token (found through your Profile Icon, Profile Settings, Your API Key (on right side of screen). After data synchronizes, a prebuilt dashboard will automatically appear showing a variety of reports on your tickets, time tracking, and survey information. You can use this dashboard, as well as create your own reports clicking on Create Report.
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Log in to install this app
Enter your Freshwork's product URL to proceed
https://
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