Key Features Seamless Integration: EcoReturns embeds directly into Freshdesk and Freshchat, allowing agents to handle return/exchange requests within their support workflows. Order Access: Agents can view recent orders and related return/exchange activity without leaving the support interface. Return/Exchange Processing: Agents can initiate returns or exchanges from the EcoReturns widget by selecting items, entering pickup details, and choosing refund modes. Request Management: Each return/exchange request is linked to specific orders, making it easier to track and manage them efficiently. Advantages Streamlined Operations: The integration eliminates the need to switch between platforms, enabling faster responses and more efficient handling of returns. Improved Customer Satisfaction: With direct access to order and return data, agents can resolve queries faster—leading to better customer experiences. Better Tracking and Management: Viewing returns/exchanges per order helps agents stay organized and ensures accurate follow-up. Note: EcoReturns API supports return/exchange actions only for items in an order that already have at least one item processed in EcoReturns.