EvaluAgent QA
Verified by FreshworksView your evaluated scores carried out in EvaluAgent, within your Freshdesk ticket view.
Published by support(about over 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Use AI to automatically evaluate every Freshdesk ticket and chat with EvaluAgent's all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows.
Evaluate every conversation using your own measures of success, and out-of-the-box EvaluAgent insights so you can understand your customers’ needs, better manage agents’ performance, and prioritize training interventions based on 100% of your contact center conversations.
With our Freshdesk App, you can then view these evaluated scores from within Freshdesk!
To authenticate with EvaluAgent from the Freshdesk app you will need to enter the EvaluAgent API Key and Secret. This information can be found within EvaluAgent by clicking on the Apps menu and then Admin. From the admin screen click on Integrations > API - there is a user guide for this available here: https://support.evaluagent.com/hc/en-us/articles/360017653197-How-do-I-integrate-with-Freshdesk-
From the API tab you can generate new credentials by pressing "Create new API Key". You will be asked to provide a name for the key, here you could enter "Freshdesk". Please make a note of the generated key and secret as these will only be displayed once.
These credentials should then be entered in to Freshdesk when prompted, along with the Region you are using. If your unsure of your region, please contact EvaluAgent Support.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
Proceed
Version History2.0 (October 2022)
No release notes found
1.0 (October 2019)
No release notes found