Utilize the Exotel CTI for Freshchat integration to deliver smooth conversational support to customers through both modern and traditional communication channels. Key features of the Exotel CTI for Freshchat integration include: · Click to Dial . Inbound call . Outbound call · On-Screen Caller Information · Call Recordings/Voice Mail . Call Notes The Exotel CTI for Freshchat integration helps you: · Offer seamless experiences across channels by unifying telephony and modern digital channels in a single interface. · Boost agent productivity with complete access to customer conversations in a single thread and single-click access to customer information.