Loyally's Five9 premium app, enhanced with AI capabilities, offers a robust integration with Freshdesk, extending the 'Five9 ADT' features and introducing a variety of settings for superior customer engagement. - AI powered call summaries for your tickets - Access to call recordings from tickets - Choose between manual or automatic ticket creation for calls, chats and voicemails - Add notes to existing tickets - Automatic ticket pop on IVR input - Configurable default ticket values - Contact matching on multiple phone number formats - Caller ticket history - Click to dial - All Five9 ADT options