FlowEQ is a no-code workflow solution that embeds within Freshdesk and Freshchat, integrates with other tools you already use, and automates steps behind the scenes to help your teams work 10x faster. The FlowEQ Process Acceleration Platform includes: - Smart Flow Builder: easily build interactive decision trees for every type of ticket. Deploy these Smart Flows within your current Zendesk screens and easily update them as your business evolves. - Pre-connected Integrations: integrate instantly with your other business applications and automate actions behind the scenes so your agents can do everything they need within their Zendesk screens. - Add Accelerators: speed up workflows even more with triggers and batch processes. Here are examples of some of the workflows and cross-system actions that can be handled and accelerated with FlowEQ, all available without a single line of code. - Troubleshooting, returns, order inquiries, subscription or membership changes, product quality tracking, and lease servicing tickets can all be accelerated 10x - Subscription changes, payments questions, and other integrations with Recurly, Stripe and other payment systems. - Interactive decision trees that guide agents through complex and high-volume recurring workflows - New agent onboarding time is cut from weeks down to a couple of days with interactive decision trees that guide new agents through your standard operating procedures correctly, every time. - Shipping systems integrations with ShipStation, EasyPost and other solutions to automatically search orders, shipments, and tracking numbers; create shipping labels; create orders, create and link a return label to an order without ever leaving Freshdesk or Freshchat - Product quality system integrations with Arena Solutions to automatically generate new quality process records and ensure all information is properly collected - Bug and issue tracking and bug logging integration with GitHub and Pivotal - Other integrations with Slack, Wrike, Twilio, Bitly, Rebrandly, PDF forms, and many more.