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Freshchat

The Freshchat integration allows support teams to engage with website visitors & customers
Published by Freshworks(about over 2 years ago)
Supported for
OverviewInstallation InstructionsPrivacy & Security
Enable the integration in Freshdesk to: 1. Get a complete view of your conversation status - open, assigned, resolved etc 2. Assign conversations to a team member or a group 3. Know who your customers are - their profile, website navigation path, and previous support tickets 4. Reply using words, emojis, images, FAQs, or a canned response. 5. Get notified about a new message or response made on an ongoing message to act in real-time. 6. Resolve conversations and choose between converting them into a new ticket or appending to an existing one. Enable the integration in Freshchat to: 1. Convert conversations into tickets 2. Import Freshdesk FAQ folders into the Freshchat messenger as FAQ categories

App Details

Categories
Agent ProductivityChat, Video & Telephony

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Follow the steps below on your Freshdesk account to set up your Freshchat integration: STEP 1: Go to Admin → Support Channels → Freshchat STEP 2: Click on the ‘Link Freshdesk with your Freshchat account’ toggle STEP 3: Enter your Freshchat App ID (You can get your App ID from Settings → Account Settings → Integration Settings → Agent widget) STEP 4: Enter your Freshchat Token ID (You can get your Token ID from Settings → Account Settings → Integration Settings → Visitor widget) STEP 5: If you want to integrate the Freshchat messenger on your support portal, click on the ‘Chat for your support portal’ toggle. STEP 6: Click on ‘Finish’ and you’re all set. Click on the ‘chat’ icon on the bottom left of your screen to chat with visitors and customers from right within your helpdesk. STEP 7: To convert your Freshchat conversations into Freshdesk tickets and transport Freshdesk FAQ folders into Freshchat FAQ categories use your Portal URL and API Key inside Freshchat → Settings → Integrations → Freshdesk Integration

App Details

Categories
Agent ProductivityChat, Video & Telephony

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
Agent ProductivityChat, Video & Telephony

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

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