Our hybrid chatbot easily automate responses to your frequently asked questions through Freshchat.
Botmind hybrid chatbot easily integrates your Freshchat platform to automatically answer frequent and time-consuming questions from your customers. Bring together human agents and artificial intelligence on the same channel to respond faster and to increase customer satisfaction, while reducing the overall cost of support by an average 50%.
Botmind’s hybrid chatbot is going to analyse all the conversations received through Freshchat and respond to all the frequent and time-consuming questions that you want to automate.
Botmind offers entirely seamless and streamlined integration with Freshchat, improving the experience for both your customers and agents. When human support is required, customers are magically connected with an agent within the same interface, without any disruption to their user experience.
When agents aren’t online, customers receives a personalized message informing them that your support team will come back to them as soon as possible.
Operating on AI and machine learning Botmind comes with a list of already automated 90 e-commerce related questions. To give your customer more personalized experience you can also teach new automation to your hybrid chatbot.
Log into Freshchat and go to the “Settings” page.
1) Generate the “API TOKEN” and copy it
2) Go to “WEBHOOKS” section and enable it
Send the API TOKEN KEY and AUTHENTICATION KEY to Botmind through the dedicated form for the setup to be validated.
Here is the link to submit the form : http://www.botmind.io/en/botmind-easy-integration-process/