Integrated with Freshchat, Senseforth’s AI-powered Live Chat solution transforms customer service in multiple ways: Automated Customer Service: Chatbots, with built-in NLP capabilities, understand and instantaneously answer customer queries. The bot acts as an initial touchpoint in the customer journey. Seamless transition to agent: At any point, if the chatbot doesn’t have enough information to address the query, it automatically transfers the thread to a live agent, with context intact. Improving agent productivity: As most repetitive customer queries are addressed by an AI-powered chatbot, agents can spend more time on handling complex issues that require human intervention. The “Human + Machine” solution has the following tangible benefits: Enhance customer experience Instantaneous response to repetitive user queries Improve agent productivity by up to 60% The “human + machine” solution combines artificial intelligence and human intellect thereby ensuring your best agent is available to address customer queries.