Provide remote assistance to customers using TeamViewer app for Freshchat.
Installing the TeamViewer app in your Freshchat inbox has multiple benefits. Some of these benefits include:
1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently.
2. Allowing agents to initiate a TeamViewer session directly from inbox with the click of a button.
3. Ability to access customer’s workstation while resolving issues.
4. After session is terminated, session details will be saved under session reports in TeamViewer for future reference.
5. Increase agent productivity.
6. Improve customer satisfaction.
To install TeamViewer app
1) Log in to your Freshchat portal and head over to the Freshchat product gallery using link https://web.freshchat.com/a/<your_account_number>/apps
2) Select ‘All’ in Browse by category and search ‘TEAMVIEWER’ app.
3) Once you choose Teamviewer, you will be redirected to the install page for the app. Click Install.
4) Now, you can view your ‘TEAMVIEWER’ widget in Freshchat inbox.
5) Click on ‘Authorize’ button and enter your Teamviewer login credentials.
6) Click on ‘Generate new session’ to generate and copy meeting URL in the chat widow.
7) To generate a new session link in the same chat, remove existing session link and click on ‘Regenerate new session’.