Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.
The app helps you view the ticket status of each and every agent in a graphical manner. You can see a progress bar with tickets that are in progress and tickets that are closed/resolved for the respective day and week.
Benefits of the app:
• As an admin, you can view the status of all the tickets in a progress bar and also filter tickets based on agents. This will help you view the tickets that need to be addressed and closed.
• An agent can see the status of tickets assigned to them.
Pre – Requisite:
To obtain the Freshdesk API Key, click the ‘Profile’ icon at the top-right corner > click ‘Profile Settings’. The Freshdesk API Key is available in the right pane
To obtain the Freshdesk Domain: Your Freshdesk domain is available in this format - company.freshdesk.com without http:// or https://
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity. Select the Agent Progress Bar app and click Install.
Enter the Freshdesk API Key and Domain in the respective fields and click Verify.
Once the Installation is complete, you will see an icon at the right-bottom, displaying the progress bar.
If you are facing any issues, Do feel free to reach out to us at email@example.com