Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.
The app helps you to view the ticket status of each and every agent in a graphical manner. You can see a progress bar with tickets in progress and tickets closed/resolved for the respective day and week.
Benefits of the app:
• As an admin, you can see the status of the overall tickets in a progress bar and also a dropdown to filter based on agents. This will help you to visually see the tickets that need to be addressed and tickets closed.
• An agent can see the status of tickets assigned to them.
Pre – Requisite:
Freshdesk API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshdesk API Key at the Right panel.
Freshdesk Domain: Your Freshdesk domain in this format company.freshdesk.com without http:// or https://
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Agent Progress Bar > Select Agent Progress Bar > Click Install. > Input Freshdesk API Key and Domain in the respective fields > Click Verify
Once the Installation is complete, you will see an icon on the right bottom of the icon bar which will show the progress bar.
Go to Admin > Helpdesk Productivity > Apps > Agent Progress Bar > Uninstall.
If you are facing any issues, Do feel free to reach out to us at firstname.lastname@example.org