Ameyo helps to communicate seamlessly with your customers and achieve maximum contact center efficiency.
Ameyo (https://www.ameyo.com/) is a leading customer engagement technology company helping businesses across industries to connect with their customers and serve them for sales, customer services and marketing.
Ameyo integration with Freshdesk Mint installs in your Freshdesk account and can be easily accessed to place and receive calls. It offers multiple features for contact center agents:
- Manual dial
- Click to dial
- Inbound call
- Power dialing with multiple algorithms
- Set Availability status
- Set Auto Call status
- CTI Pop Up
- Call controls such as Hold/Mute
- Transfer calls
- Conference calls
- Dispose calls
- Associate a call with a ticket
- Passing call details to Freshdesk
- Schedule Callbacks and more.
Ameyo offers high configurability for Contact Center Administrators to suit varied business use cases. Supervisors can access live monitoring, rich dashboards and reports to closely observe the operations and performance.
Both cloud and on-premise deployments are available. Contact us to know more: https://www.ameyo.com/request-demo
Step 1: Go to Freshdesk Marketplace and install this app in your Freshdesk account.
Step 2: Provide the following information:
- Your Freshdesk Account URL
- Your Ameyo Server Domain (Contact an Ameyo representative for any support)
- API Key