The Aquera User Provisioning and Governance Bridge enables both identity governance and administration (IGA) and identity access management (IAM) platforms to manage the lifecycle of Freshdesk user accounts by automatically creating, updating, and deactivating user accounts. Additionally and specifically for IGAs, the solution retrieves information about user entitlements from Freshdesk and imports that information into the IGA platform. The Aquera User Provisioning and Governance Bridge for Freshdesk works with any IGA or IAM that supports the SCIM protocol. If no identity platform is in use, the solution can also sync users directly from HR systems or directories into Freshdesk.
Top 3 Features:
Automation of manual processes
Immediate account deactivation for security
Real-time governance of entitlements
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The configuration guide provides step by step process to understand and configure the connector. The interface is intuitive and is complete within a few minutes. The guide is available in the customer's tenant of Aquera.
Configuration Guide: https://support.aquera.com/hc/en-us/articles/360010915974-Freshdesk-Configuration-Guide
Freshdesk