The app lets you assign the priority of Freshdesk tickets automatically based on set parameters.
When there’s an influx of tickets, the app can help admins set up a priority schedule so that agents can immediately start working on tickets that need to be addressed urgently. This ensures that tickets that are high on the priority list are not lost in the pile.
All you have to do is set down the parameters, in this case, Day Range, during installation. Based on the Due date (custom date field) of a ticket, the app kicks in and changes the Priority of the ticket — Urgent, High, Medium, and Low — automatically depending on how close the current date is to the due date.
The app changes the priority any time between 12 am to 1 am based on the configured timezone.
1. Enter your Freshdesk URL and API Key. Then click ‘Verify Your Freshdesk Account’.
2. Choose your desired date fields from the dropdown menu.
3. Select the day range for each priority
4. Hit Install.