It is important to track the time agents spend on each status to know how well your support process is functioning, where the lags are etc. Once the app is installed you will be able to select during which status I.e. ‘ open’ ‘ pending’ you want the app to trigger, and at which status, like ‘resolved’ or ‘waiting on third party’ you want it to stop timing. With this app, you will be able to get the exact time agents spends on tickets since the process is automated leaving little to no room for error. Get a complete view of your customer service processes with the help of this app.