Integration between Freshdesk and Azure DevOps. Create, notify, view a log of DevOps items
The Azure DevOps & Freshdesk Integration app enables the agent without leaving their Freshdesk interface to CreateWork Item, Link Work Item, Notify Linked Work Items and view Work Item Log.
The APP gives a mobile view. There are two tabs.
**Home tab** & **Link Work Item tab**
On the home page, there are few options to choose the work type to create the work item directly. The options are given as icons.
1.Epic 2.Task 3.Issue 4.More
Here, the user can directly create a work Item under Epic, Task, and Issue type of work Item. The More option will direct to the list of the work type where the user has options. Below the screenshot for direct work Item
On clicking on the More icon on the front/home page, the model will pop up where the user is provisioned to select the work type with respect to selected projects in the select option.
**Link Work Item tab**
Using this button in the Freshdesk-DevOps app support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk-Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
The Add Comments link in the custom app allows the user to notify /create comments on all the linked Azure DevOps work items to the current Freshdesk ticket.
**Work Item Log**
Work Item Log:
In the Freshdesk-Azure DevOps app Work Item log modal shows you a couple of details of work item history including the comments history to the current Freshdesk ticket. From the view link in the front / home page, the user directs to the modal where they can see the list of linked work items along with the filter option.
Here the user can filter the specific linked items with the keyword.
On clicking on the listed linked work items, the user can see the logs of the respective work Item and also they can add new comments to that particular work item.
1. Enter the Freshdesk URL
e.g. if your Freshdesk URL is https://xyz.freshdesk.com.
2. Enter the Freshdesk API key as generate in the first step.
3. Enter your Azure DevOps account URL
4. Enter the Access token.
5. Click on validate to validate the app.
6. After the app validated successfully click on the Install button to install the app.
7. Go to any of your Freshdesk tickets to use the app.