Bag-a-chat is an innovative solution to connect instant messengers to Freshdesk. With this integration, you will be able to sync conversations with your customers on Instant Messengers back to your Freshdesk Tickets * Multi-Agent Customer Service real-time * Integrate Messengers With Your Helpdesk * Track Customer History, View Analytics * Handle Support from Multiple Devices simultaneously * Management Can Monitor Customer Service Complete Helpdesk - Messenger Connectivity * Popular Helpdesk System with Easy to Use Dashboard * Advanced Helpdesk Reports & Customized views * Export Customer Database on Demand * Multi-Agent Customized Support Workflows * Off-the-shelf Connectivity, if existing FreshdeskUser