Call Center for Freshdesk, powered by Evolve IP, works with any existing phone system (PBX) or standalone with Poly desk phones or Bria softphones. It provides the following features: - Full call control; answer, reject, dial, transfer and hold - Answer calls while continuing your current work in Freshdesk - Automatic Freshdesk customer lookup for inbound and outbound calls - View a customers most recent tickets inside the plugin - Make notes during the call - Add notes to an existing ticket - Add notes to a new ticket with the ability to set ticket attributes like ticket subject, status, priority, group, type and more - Handle wrap-ups - Display queue and language preferences of the caller - CLID selection for outbound calls - Activate call recording - Comprehensive set of reports - Comprehensive Supervisor client - IVR menu's, smart routing and self-service IVR - Hosting and porting of freephone and local numbers - EU hosting and GDPR compliant - ISO 27001 certified - Based on leading Broadworks platform from Cisco Call Center for Freshdesk is available in the following countries: - Austria - Belgium - Denmark - Finland - France - Germany - Ireland - Italy - Portugal - Spain - Sweden - Switzerland - The Netherlands - United Kingdom Starters Pack includes: - 5 Agents - 1 Supervisor - IVR menu - ACD Online Management portal - 1 local phone number