Agent Productivity
Google Calendar
Book appointments, schedule meetings and calls on your Google calendar right from within Freshdesk
Google Analytics
Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
Google Contacts
Access and manage your requester information and contact details across all your Google accounts in your helpdesk
Office 365
The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Microsoft Teams
Receive notifications in teams whenever there's an update on the tickets you are assigned to.
Summary
Create and share a summary of problems faced by customers when you're working on tickets
TeamViewer V2
Provide remote assistance to customers using TeamViewer app for Freshdesk.
Attachment Manager
Have complete control over all ticket attachments with this interactive attachments manager widget.
Signature Management App
Signature management made easy on freshdesk. Simple to configure and use.
Auto Start Timer
Deliver prompt customer service with Auto- Start Timer App.
Custom Ticket Fields
Control the view of custom fields based on Product, Group or Ticket Type. If you have many custom fields in your helpdesk and want to disable or hide the unnecessary fields for a particular Group or Product, then this is the app for you.
Trello
Collaborate and keep your teams in sync by creating and linking tickets into Trello cards
Auto Ticket Merger
This app automatically merges tickets created by the same customer during a certain time span.
Remove Quoted text
This app will automatically remove quoted text in the ticket replies.
Hide/Disable Ticket Fields
This app enables you to hide and/or disable selected ticket fields for specified agents.
Zoom V2
Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk ticket.
Translate Buddy
The Translate Buddy App gives your agents the power to communicate in any language they would like, by getting quick translations from the Translate Buddy app widget on the Ticket Detail screen.
ConnectWise Control Remote Support
Create and join ConnectWise Control support sessions from a Freshdesk ticket.