Agent Productivity
Google Calendar
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Book appointments, schedule meetings and calls on your Google calendar right from within Freshdesk
Google Analytics
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Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
TeamViewer V2
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Provide remote assistance to customers using TeamViewer app for Freshdesk.
Google Contacts
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Access and manage your requester information and contact details across all your Google accounts in your helpdesk
Attachment Manager
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Have complete control over all ticket attachments with this interactive attachments manager widget.
Office 365
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The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Auto Start Timer
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Deliver prompt customer service with Auto- Start Timer App.
Microsoft Teams
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Receive notifications in teams whenever there's an update on the tickets you are assigned to.
Signature Management App
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Signature management made easy on freshdesk. Simple to configure and use.
Auto Ticket Merger
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This app automatically merges tickets created by the same customer during a certain time span.
Summary
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Create and share a summary of problems faced by customers when you're working on tickets
Custom Ticket Fields
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Control the view of custom fields based on Product, Group or Ticket Type. If you have many custom fields in your helpdesk and want to disable or hide the unnecessary fields for a particular Group or Product, then this is the app for you.
Remove Quoted text
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This app will automatically remove quoted text in the ticket replies.
Hide/Disable Ticket Fields
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This app enables you to hide and/or disable selected ticket fields for specified agents.
Zoom V2
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Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk ticket.
Translate Buddy
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The Translate Buddy App gives your agents the power to communicate in any language they would like, by getting quick translations from the Translate Buddy app widget on the Ticket Detail screen.
ConnectWise Control Remote Support
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Create and join ConnectWise Control support sessions from a Freshdesk ticket.
Customize 'From' Email Address
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Customize the ‘From’ email address for ticket replies with this app.