Bots & Workflows
Slack (Legacy)
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Update your teams on Slack about the status of tickets in your helpdesk.
Office 365
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The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Auto Ticket Merger
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This app automatically merges tickets created by the same customer during a certain time span.
Asana
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Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.
Google Hangouts Chat
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Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
QR codes for tickets
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Quickly access tickets from your mobile browser without having to copy-paste or remember links.
Steps
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Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting with Instant Notes
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Add Agent Script Decision Trees to guide agents to solutions and create ticket notes in one click.
Flock
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Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
parlamind Assist
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parlamind Assist lets you close Freshdesk tickets faster with the help of Artificial Intelligence.
WeChat Connect
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Seamlessly connect your Official WeChat account to your Freshdesk Account and connect with over 800M WeChat users.
Podio Tasks
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This app enables you to manage Podio tasks in Freshdesk.
Automate.io: Connect Freshdesk to 100+ Apps
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Automate.io: Connect Freshdesk to 100+ apps like Salesforce, Facebook Lead Ads, Google Sheets.
Yodiz (New)
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The Yodiz app for Freshdesk allows you to create/add Issues and User Stories into Yodiz directly from Freshdesk.
AutoAssign
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Auto-assign Freshdesk tickets that are about specific topics to selected agents or groups.
Rezo.ai
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Rezo.ai is an AI Platform that reduces your agent's workload through automation.
Workato
Workato is an enterprise-class, Integration and Automation platform that is trusted by over 18,000 businesses. Do bi-directional syncs and workflow automation between Freshdesk and up to 1000+ apps with no coding required.
SyncDojo
Cloud Integration SaaS Platform Portal helps organizations streamline processes between Customer Support that uses Freshdesk, Help Desk Software and VSTSO - Team Services (off-premise) | Team Foundation Server (on-premise).