Bots & Workflows
Slack
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Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
Office 365
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The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Auto Ticket Merger
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This app automatically merges tickets created by the same customer during a certain time span.
Asana
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Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.
Google Hangouts Chat
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Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
QR codes for tickets
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Quickly access tickets from your mobile browser without having to copy-paste or remember links.
Steps
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Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting
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Include Agent Script Decision Trees inside Freshdesk. Ideal for live support & call centers.
Flock
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Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
Required fields based on the option
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Customize the required fields of every ticket based on pre-determined ticket properties.
parlamind Assist
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parlamind Assist helps your agents reply to tickets faster by using Artificial Intelligence.
WeChat Connect
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Seamlessly connect your Official WeChat account to your Freshdesk Account and connect with over 800M WeChat users.
Podio Tasks
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This app enables you to manage Podio tasks in Freshdesk.
Automate.io: Connect Freshdesk to 100+ Apps
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Automate.io: Connect Freshdesk to 100+ apps like Salesforce, Facebook Lead Ads, Google Sheets.
Yodiz (New)
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The Yodiz app for Freshdesk allows you to create/add Issues and User Stories into Yodiz directly from Freshdesk.
AutoAssign
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Auto-assign Freshdesk tickets that are about specific topics to selected agents or groups.
Agatha Answers
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Agatha Answers is an AI-based unified search tool that connects to all support org knowledge sources
Rezo
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Rezo is an AI Platform that reduces your agent's workload through automation.