Bots & Workflows
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Improve collaboration between your agents and internal teams through real time Slack notifications
Office 365
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The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Auto Ticket Merger
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This app automatically merges tickets created by the same customer during a certain time span.
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Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.
Google Hangouts Chat
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Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
QR codes for tickets
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Quickly access tickets from your mobile browser without having to copy-paste or remember links.
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Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting with Instant Notes
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Add Agent Script Decision Trees to guide agents to solutions and create ticket notes in one click.
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Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
parlamind Assist
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parlamind Assist lets you close Freshdesk tickets faster with the help of Artificial Intelligence.
Podio Tasks
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This app enables you to manage Podio tasks in Freshdesk. Connect Freshdesk to 100+ Apps
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Yodiz (New)
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The Yodiz app for Freshdesk allows you to create/add Issues and User Stories into Yodiz directly from Freshdesk.
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Auto-assign Freshdesk tickets that are about specific topics to selected agents or groups.
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Workato is an enterprise-class, Integration and Automation platform that is trusted by over 18,000 businesses. Do bi-directional syncs and workflow automation between Freshdesk and up to 1000+ apps with no coding required.
Cloud Integration SaaS Platform Portal helps organizations streamline processes between Customer Support that uses Freshdesk, Help Desk Software and VSTSO - Team Services (off-premise) | Team Foundation Server (on-premise).
Integrate your Freshdesk knowledge base with Airim Content Manager