Chat, Video & Telephony
Slack
Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
Microsoft Teams
Receive notifications in teams whenever there's an update on the tickets you are assigned to.
TeamViewer V2
Provide remote assistance to customers using TeamViewer app for Freshdesk.
Google Hangouts Chat
Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
Zoom V2
Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk ticket.
Zoho Assist Remote Support
Integrate Freshdesk with Zoho Assist, a cloud-based remote support software which allows technicians to start or schedule remote support sessions to resolve issues on a remote desktop.
3CX Click to Call
Dial numbers directly from Freshdesk with the 3CX Click to Call App.
Super Receptionist
SuperReceptionist app lets you integrate with Freshdesk to capture leads along with phone numbers.
Hippo Video - Online screen & video recorder
Bring the power of videos into your Freshdesk account.
Flock
Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
Twilio Integration
Easily automate ticket updates and custom texts via twilio SMS.
Skype V2
Bring the power of Skype calling and messaging into your Freshdesk account.
KOOKOO CloudAgent
KooKoo Cloud Contact Center for Inbound | Outbound | Blended call center in a browser
WhatsApp (Early Access)
Integrate your business number with your Freshdesk account and support customers over WhatsApp.
Zoho Assists Connector
Instant Remote Support and Screen Sharing directly from a ticket. With Zoho assist connector, your support team can quickly launch and provide remote support to customers right from the Freshdesk ticket itself.
Telegram Connect
Telegram connect for Freshdesk allows you to seamlessly integrate Telegram®️ messages into your Freshdesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Freshdesk.
Talkoo for Freshdesk
Talkoo for Freshdesk, allows you to fetch instant messenger conversations from Talkoo and create Freshdesk tickets. You can then reply to customers either via email from Freshdesk or you can initiate Talkoo for chat reply.
Tryvium Desk - Skype4B CTI for Freshdesk
Skype4B call controls, create/update freshdesk tickets, add new customers, customer profile screen-pop is now all within your freshdesk web portal.