E-Commerce
Shopify
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Connect multiple stores, view order details, and even refund or cancel orders from Freshdesk. No more scrambling to find order details, and no more tab-switching to refund or cancel orders.
ChannelReply
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ChannelReply lets you manage eBay and Amazon messages as threaded Freshdesk tickets, with additional info from marketplace.
Stripe by ChargeDesk
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Manage Stripe payments inside Freshdesk. Refund payments, manage subscriptions, send invoices and much more!
PayPal by ChargeDesk
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Manage PayPal payments inside Freshdesk. Refund payments, manage subscriptions, send invoices and much more!
Magento 1.x
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Magento 1.x app for Freshdesk lets you have a quick view of your customer's information and their purchase history right inside your helpdesk. This works for Magento 1.7 and Magento 1.9
Chargebee
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Want to boost your support team's productivity by leaps and bounds? Then this plugin is for you. With the Chargebee plugin, your support agents can view the complete subscription details of a customer in the support ticket.
Metorik
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Metorik offers a free 2-way integration with Freshdesk. This app pulls in customer and guest data from Metorik into Freshdesk so you can get a better understanding of the customer you're talking to, including their profile, LTV, orders, and more.
Magento 2
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The Magento 2 app lets you view your customers' information and their purchase history in Freshdesk.
BigCommerce
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Provide personalized support by viewing customers’ order details inside Freshdesk.
Instagram
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Integrate Instagram with Freshdesk to enable teams to manage Instagram comments from Freshdesk.
Braintree by ChargeDesk
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Manage Braintree payments inside Freshdesk. Refund payments, manage subscriptions, send invoices and much more! Created by ChargeDesk.
Chargify by ChargeDesk
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Manage Chargify payments inside Freshdesk. Refund payments, manage subscriptions, edit customers and much more!
Spree Commerce
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The Spreecommerce app allows you to access your customer’s order information inside Freshdesk to give you more context while dealing with their tickets.
Jatana
Jatana uses AI to assist agents and automate end-to-end resolution without human intervention
MercadoLibre app for Freshdesk
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Manage claims & follow up on questions and post-sale messages from MercadoLibre, inside Freshdesk
Easy Digital Downloads integration
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Allow your agents to easily see customer purchase information in their sidebar pulled in automatically from your Easy Digital Downloads powered eCommerce store.
3DCart
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The 3DCart app allows you to provide specialized support by giving access to your customers’ orders.
Catch
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Stay up to date on any Catch order queries, and reply to those questions instantly from Freshdesk.