Reporting & Analytics
Google Analytics
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Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
Agent Ticket Tracker
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Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.
AHT Plus
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Calculate the Average Handling Time of tickets by agents in Freshdesk.
GDPR Assistant
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GDPR Assistant will help you keep the data in your Freshdesk account GDPR compliant!
Moesif API Analytics
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Enable customer success teams to onboard new customers faster and debug integration issues quickly
SSIS Productivity Pack
Integrate Freshdesk with apps like Dynamics 365, Jira, etc. with the SSIS Productivity Pack in seconds.
Brightgauge
Get important analytics data for all you Freshdesk ticket as interactive dashboards on Brightgauge.
Grow
Grow allows you to visualize your Freshdesk data in an efficient and effective way.
Centilytics CMP for Freshdesk
Immediately solve cloud issues by raising and managing tickets directly from the Centilytics console
Nicereply
Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Freshdesk. Get more feedback from your customers with personalized CSAT, NPS and CES surveys.
Parent Child Field Sync
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The Parent Child Field Sync app helps sync fields between parent and child tickets in Freshdesk.
Instant search and trend for Freshdesk Tickets
Customer Support Managers use Cx MOMENTS Search and Discovery to instantly find and trend customer tickets and interactions related to any specific topics.
Plecto
Plecto is a real-time visualization platform that gives you the opportunity to improve performance.
CustomerSuccessBox
Track Freshdesk tickets and associated metrics with the help of visually appealing dashboards.
eazyBI for Freshdesk
eazyBI for Freshdesk is a powerful web-based data visualization, analysis, reports & dashboards app.
zenloop
Our Freshdesk integration automatically forwards your NPS responses from zenloop to your Freshdesk ticketing system, empowering you to react on customer concerns as quickly as possible.
appNeura- Digital Experience Monitoring
appNeura’s integration with the Freshdesk dashboard forms a formidable combination of speed and ease for Customer Service Managers- It helps them track issues in real time and raise tickets instantly.
Appbot
Integrating your Appbot account with Freshdesk allows you to automate a large part of your review management workflow. Assign specific teams and team members the app reviews that are relevant to them.