Reporting & Analytics
Google Analytics
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Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
Agent Ticket Tracker
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Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.
AHT Plus
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Calculate the Average Handling Time of tickets by agents in Freshdesk.
Parent Child Field Sync
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The Parent Child Field Sync app helps sync fields between parent and child tickets in Freshdesk.
GDPR Assistant
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GDPR Assistant will help you keep the data in your Freshdesk account GDPR compliant!
Ticket Timer
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Ticket Timer allows you to automatically save your time as soon as you answer a ticket.
Moesif API Analytics
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Enable customer success teams to onboard new customers faster and debug integration issues quickly
SSIS Productivity Pack
Integrate Freshdesk with apps like Dynamics 365, Jira, etc. with the SSIS Productivity Pack in seconds.
Get important analytics data for all you Freshdesk ticket as interactive dashboards on Brightgauge.
Grow allows you to visualize your Freshdesk data in an efficient and effective way.
Centilytics CMP for Freshdesk
Immediately solve cloud issues by raising and managing tickets directly from the Centilytics console
Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Freshdesk. Get more feedback from your customers with personalized CSAT, NPS and CES surveys.
Instant search and trend for Freshdesk Tickets
Customer Support Managers use Cx MOMENTS Search and Discovery to instantly find and trend customer tickets and interactions related to any specific topics.
Ticket Timer Premium
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Ticket Timer allows you to automatically save your time as soon as you respond to a ticket.
EvaluAgent - Quality
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Integrate Freshdesk with Evaluagent to easily evaluate, coach and engage your agents
Plecto is a real-time data visualization platform that helps improve employee performance
Analyse Freshdesk data in your data warehouse
Track Freshdesk tickets and associated metrics with the help of visually appealing dashboards.