Social Media & Channels
ChannelReply
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ChannelReply lets you manage eBay and Amazon messages as threaded Freshdesk tickets, with additional info from marketplace.
Instagram
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Integrate Instagram with Freshdesk to enable teams to manage Instagram comments from Freshdesk.
WhatsApp (Early Access)
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Integrate your business number with your Freshdesk account and support customers over WhatsApp.
Playstore - Freshdesk for mint
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This app creates a Freshdesk ticket for every review of your app in the Google Playstore
WeChat Connect
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Seamlessly connect your Official WeChat account to your Freshdesk Account and connect with over 800M WeChat users.
Telegram Connect
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Telegram connect for Freshdesk allows you to seamlessly integrate Telegram®️ messages into your Freshdesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Freshdesk.
Instagramer Comments
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View and reply to Instagram comments from Freshdesk
Youtube - Freshdesk for Mint
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This app enables you to receive, view and respond to youtube comments from within Freshdesk.
Trustpilot - Freshdesk for Mint
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Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
App Store and Google Play Reviews
Save your time by receiving user reviews and replying to them directly in your Freshdesk account.
Blinger.io Omnichannel
Blinger.io Omnichannel brings all message requests from messaging apps and social networks into Freshdesk interface.
Set Twitter Handle
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Set Twitter Handle lets you assign a Twitter handle of your choice to reply to tweets from Freshdesk
Hootsuite
You can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.
Sparkcentral
Sparkcentral is a digital customer service platform to manage customer interactions on a variety of channels.
Line channel for Freshdesk powered by Engagely
Integrate chat and voice interfaces of Engagely with Line bot on Freshdesk using conversational AI
Google My Business
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Integrate and reply to your Google Business Reviews and Questions from Freshdesk
Line via Blinger.io
Integrate Line as a channel in Freshdesk to respond and resolve directly from Freshdesk
Instagram via Blinger.io
Integrate Instagram as a channel in Freshdesk to respond and resolve directly from Freshdesk