Social Media & Channels
ChannelReply
ChannelReply lets you manage eBay and Amazon messages as threaded Freshdesk tickets, with additional info from marketplace.
Instagram
Integrate Instagram with Freshdesk to enable teams to manage Instagram comments from Freshdesk.
WhatsApp (Early Access)
Integrate your business number with your Freshdesk account and support customers over WhatsApp.
Telegram Connect
Telegram connect for Freshdesk allows you to seamlessly integrate Telegram®️ messages into your Freshdesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Freshdesk.
Playstore - Freshdesk for mint
This app creates a Freshdesk ticket for every review of your app in the Google Playstore
Trustpilot - Freshdesk for Mint
Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
Youtube - Freshdesk for Mint
This app enables you to receive, view and respond to youtube comments from within Freshdesk.
WeChat Connect
Seamlessly connect your Official WeChat account to your Freshdesk Account and connect with over 800M WeChat users.
App Store and Google Play Reviews
Save your time by receiving user reviews and replying to them directly in your Freshdesk account.
Hootsuite
You can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.
Technidoo - Email-Bot powered by AI and QNA
This email-bot is helping your agents to focus on the most important cases. This bot is automating a significant number of incoming mails using AI and cognitive services.
Facebook
The Freshdesk In-Sync App for Facebook lets you create a page tab on your brand page, and through it, allow users to seamlessly access your knowledge base, community forums and even create support requests from directly inside your Facebook page.
Wordpress
By integrating Wordpress and Freshdesk, you can view Freshdesk tickets, convert comments to Freshdesk tickets from Wordpress. You can also access the actual wordpress comment using the link-back URL from Freshdesk.
Twitter
When customers are talking about your products and services on social media, it is important for you to proactively support them right there. Transform your helpdesk from a reactive firefighting role into a proactive one.
YouScan
YouScan app for Freshdesk will give you access to online mentions about your brand or product right from Freshdesk to provide exceptional customer support. Make managing your mentions a part of your core support workflow