Social Media & Channels
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ChannelReply lets you manage eBay and Amazon messages as threaded Freshdesk tickets, with additional info from marketplace.
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Integrate Instagram with Freshdesk to enable teams to manage Instagram comments from Freshdesk.
WhatsApp (Early Access)
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Integrate your business number with your Freshdesk account and support customers over WhatsApp.
Playstore - Freshdesk for mint
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This app creates a Freshdesk ticket for every review of your app in the Google Playstore
Telegram Connect
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Telegram connect for Freshdesk allows you to seamlessly integrate Telegram®️ messages into your Freshdesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Freshdesk.
OAPPS for Instagram Comments
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View and reply to Instagram comments from Freshdesk.
Youtube - Freshdesk for Mint
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This app enables you to receive, view and respond to youtube comments from within Freshdesk.
Trustpilot - Freshdesk for Mint
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Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
App Store and Google Play Reviews
Save your time by receiving user reviews and replying to them directly in your Freshdesk account. Omnichannel Omnichannel brings all message requests from messaging apps and social networks into Freshdesk interface.
Set Twitter Handle
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Set Twitter Handle lets you assign a Twitter handle of your choice to reply to tweets from Freshdesk
You can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.
Sparkcentral is a digital customer service platform to manage customer interactions on a variety of channels.
Line channel for Freshdesk powered by Engagely
Integrate chat and voice interfaces of Engagely with Line bot on Freshdesk using conversational AI
WhatsApp Web for FreshDesk
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Sent and Receive WhatsApp messages of your customers in FreshDesk
OAPPS WhatsApp Web
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Scale your WhatsApp support channel with our FreshDesk integration
Google My Business
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Integrate and reply to your Google Business Reviews and Questions from Freshdesk
Telegram Sync
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Create tickets from messages sent to your Telegram bot, and send your agent replies back through it.