Social Media & Channels
ChannelReply lets you manage eBay and Amazon messages as threaded Freshdesk tickets, with additional info from marketplace.
Integrate Instagram with Freshdesk to enable teams to manage Instagram comments from Freshdesk.
WhatsApp (Early Access)
Integrate your business number with your Freshdesk account and support customers over WhatsApp.
Telegram Connect
Telegram connect for Freshdesk allows you to seamlessly integrate Telegram®️ messages into your Freshdesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Freshdesk.
Playstore - Freshdesk for mint
This app creates a Freshdesk ticket for every review of your app in the Google Playstore
Trustpilot - Freshdesk for Mint
Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
Youtube - Freshdesk for Mint
This app enables you to receive, view and respond to youtube comments from within Freshdesk.
WeChat Connect
Seamlessly connect your Official WeChat account to your Freshdesk Account and connect with over 800M WeChat users.
Nexmo Messages for Freshdesk
Nexmo Messaging for Freshdesk, powered by Nexmo, is a multi-channel messaging integration in Freshdesk that allows a brand to create media-rich support experiences in the channels customers love the most, including SMS, MMS, WhatsApp and Facebook
YouScan helps manage your brand mentions right from the Freshdesk, turning crucial events into tickets. Omnichannel Omnichannel brings all message requests from messaging apps and social networks into Freshdesk interface.
You can manage your social channels as well as your support tickets from one location. The Freshdesk feed in your Hootsuite dashboard will keep you up-to-date regarding your tickets right next to the feeds from your social media channels.
Sparkcentral is a digital customer service platform to manage customer interactions on a variety of channels.
Instagramer Comments
View and reply to Instagram comments from Freshdesk
Technidoo - Email-Bot powered by AI and QNA
This email-bot is helping your agents to focus on the most important cases. This bot is automating a significant number of incoming mails using AI and cognitive services.
The Freshdesk In-Sync App for Facebook lets you create a page tab on your brand page, and through it, allow users to seamlessly access your knowledge base, community forums and even create support requests from directly inside your Facebook page.
By integrating Wordpress and Freshdesk, you can view Freshdesk tickets, convert comments to Freshdesk tickets from Wordpress. You can also access the actual wordpress comment using the link-back URL from Freshdesk.
When customers are talking about your products and services on social media, it is important for you to proactively support them right there. Transform your helpdesk from a reactive firefighting role into a proactive one.