Surveys & Feedback
SurveyMonkey
Add your SurveyMonkey surveys right inside your tickets the same way you would add a default satisfaction survey.
Sentimental Jeff!
Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff.
Playstore - Freshdesk for mint
This app creates a Freshdesk ticket for every review of your app in the Google Playstore
Trustpilot - Freshdesk for Mint
Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
CloudCherry
CloudCherry users can now leverage Freshdesk for closing the loop with customers.
Nicereply
Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Freshdesk. Get more feedback from your customers with personalized CSAT, NPS and CES surveys.
App Store and Google Play Reviews
Save your time by receiving user reviews and replying to them directly in your Freshdesk account.
SimpleSat
Add fun CSAT surveys directly to solved ticket email notifications. Turn your positive feedback into real-time website testimonials.
Qualtrics
Close the loop when customers provide experience feedback through Qualtrics.
Callexa Feedback
Get valuable customer feedback by conducting automated "Net Promoter Score" surveys whenever a Freshdesk ticket has been resolved.
YouScan
YouScan app for Freshdesk will give you access to online mentions about your brand or product right from Freshdesk to provide exceptional customer support. Make managing your mentions a part of your core support workflow
Usersnap
The Usersnap integration for Freshdesk allows you to get screenshots and bug reports from Usersnaps as tickets in Freshdesk
CustomerGauge
The CustomerGauge app will create Freshdesk tickets based on your NPS survey results in CustomerGauge
Formcrafts
Create beautiful interactive forms using FormCrafts and have each form response logged as a ticket in Freshdesk
Qualitista
Qualitista is a conversation review (or QA) tool for effortless and systematic internal feedback.
Survicate
All-in-one customer survey tool integrated with Freshdesk.
Ybug
Collect visual feedback, suggestions and bug reports from your customers as Freshdesk tickets.
Stella Connect
Stella Connect is a software platform that increases agent happiness and supercharges contact center coaching and QA.