Improve your support efficiency with AI-based triage, automation, and agent assistance.
Cleverly is an easy-to-use platform designed to make your customer service operations more efficient. We offer real-time triage, agent assistance, automated workflows and replies, knowledge management, and customer self-service — all seamlessly integrated with your Freshdesk account with just the click of a button.
Our AI models learn from your data and from every customer interaction continuously, to keep improving over time and scale with your business. Cleverly's one-click integration is easy to set up and requires no AI knowledge or training from your side.
Integrating with Cleverly will allow you to:
- Categorize and prioritize customer requests;
- Suggest always up-to-date procedures and replies to your agents;
- Automatically handle simple and repetitive requests.
As a result, you will be able to remove manual and repetitive work from your agents' tasks, reduce reply times and provide 24/7 support to customers, improving CSAT and optimizing operations altogether. Cleverly also provides actionable metrics and insights for you to keep track of your Cleverly usage and make the best of it.
To get Cleverly up and running:
- Install the Cleverly app via the Freshworks Marketplace and go through the setup flow to authorize Cleverly.
- Once you've installed the app, navigate to a ticket and our Assist Widget will show on the ticket sidebar, on the left side of your screen.
- Since Cleverly for Freshworks requires an account and subscription, get in touch with our team at firstname.lastname@example.org to discuss your needs or request a demo on our website.