Plugin to forward New tickets and Conversation updates to CogniAssist Platform
Manage conversations, build relationships, and serve your customers and partners better, all from one place.
Go live with CogniAssist in less time using CogniConnect
CogniConnect is Cogniwide's API builder and manager, a low code API
management platform that makes API creation and integrations faster.
Build Trust using Explainable Al Feature
Evidences that throw light on lineage, intent and logic helps trouble
shooters, audit teams and regulators.
Transfer to live agent using CogniChat
Customer Emotion & Sentiment based auto-transfer to live agent from
Digital Assistant using CogniChat ensures seamless connectivity.
One powerful dashboard to engage your customers
Get Real-time reports, monitor and respond better than ever.
State of the Art Security
Choose robust SAAS infrastructure with five layers of cloud security or
on-prem hosting of Digital Assistant
Here are the steps to connect Freshdesk and CogniAssist:
Log in to your FreshDesk portal and go to Settings.
1) Get api_token and bot user account details from your FreshDesk account
2) Go to apps and install the "CogniAssist Connector" app. Provide the necessary details.
Log in to CogniAssist. Select your bot and go to Live Chat Settings.
3) Enable FreshDesk and provide instance_id and API token
Relaunch your chatbot.
4) Test the Integration
Open your bot and type "I want to report an issue".