Contract Management
Verified by FreshworksThe Contract Management app helps admin track the time spent by support agents on Freshdesk tickets
Published by Spritle Software(about over 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
With the Contract Management app,
1. Admins can define (and modify) contract duration and the alert threshold for each company.
2. Agents can track the remaining contract duration for each company.
3. The remaining contract duration is highlighted with different colours if it goes below the threshold defined for a customer.
Green: contract hours
Yellow: Reached Threshold hours
Red: Below Threshold hours
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Before app installation, you need to create custom fields for companies
1. Go to Admin -> Support Operations-> Customer fields -> Company
2. Create a custom field “Contract Hours” as the name, and type “Text field”.
3. Create a custom field “Threshold Hours” as the name, and type “Text field”.
NOTE: Field names are Case & space sensitive.
After clicking the install button,
1. On the Settings page, you will need to enter your Freshdesk subdomain and API key to authenticate
2. After the Freshdesk authentication, you will need to add your contract hours and threshold hours for your companies
3. Once that's done, click the Install button to finish the installation
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