Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems. DOCUMENT360 + FRESHDESK Equip your agents with knowledge without leaving Freshdesk. With the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Freshdesk. → Fast search Use the integrated Document360 knowledge base in your Freshdesk tickets, to search for and share articles with your customers with just a couple of clicks. →Share link or content Respond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article. → AI-powered suggestions Automatic search in a knowledge base using ticket title to return matching articles under ‘Recommended articles’, when you click on the Document360 icon. → Create articles Create user-friendly documentation, author in Markdown, manage multiple versions and languages right from Freshdesk without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing. → Additional resource You can always check out the Document360 extension guide for more elaborate information. https://docs.document360.io/docs/en/freshdesk Last edit on 21 October 2020 Add the Document360 app to your Freshdesk platform and equip your support agents with your powerful knowledge base.