Allow your agents to easily see customer purchase information in their sidebar pulled in automatically from your Easy Digital Downloads powered eCommerce store.
Providing a good link between your sales and customer support systems can improve the service you give your customers. What your agents really need is up to date information. This integration for Easy Digital Downloads and Freshdesk adds purchase information to your Freshdesk sidebar pulled automatically from your Easy Digital Downloads store.
On ticket screens, you'll automatically see a list of the customer's recent orders so you can see what items they’ve ordered and when. You can link straight from Freshdesk back to the order within Easy Digital Downloads if you need detailed information.
The app also integrates with the Easy Digital Downloads Software Licensing extension to show you relevant license information alongside purchases, including the license code, status, expiry / renewal date, and the list of licensed sites.
Requires the "EDD Freshdesk" WordPress plugin from https://plugins.leewillis.co.uk/downloads/edd-freshdesk/
Installation is easy, simply add the app, configure your store URL, and the secure key (provided by the EDD Freshdesk WordPress plugin) and you're ready to go.