To install this app you will need your freshdesk domain name ( eg: honeybadgers.freshdesk.com ) and your api key To get your API key follow these steps : https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key Step 1: Enter your Freshdesk domain and APIkey Step 2: Click Verify Button; if any error please fix the error Step 3: Enter the default from email address for reply emails. Step 4: Check the corresponding checkboxes for disabling from or cc/bcc fields. Step 5: In the Exceptions choose "groups" from the dropdown Step 6: Wait for Freshdesk to populate the fields Step 7: Choose the groups (multiple) for which you want to set exception default "from" email address. Note that this is only for "New Email" / "Outbound Email". *1 Step 8: Choose the email that you want to set as default from email address for these groups. Step 9: you are ready. *1 - While on the new Email page, when you change the group of the email, the from address will change automatically.