The Quality and Coaching platform with everything you need to evaluate, coach and engage agents.
Helping improve service quality as you scale, the EvaluAgent Quality Assurance and Coaching platform is packed with features:
- Connect and import filtered Freshdesk conversations in real-time.
- Evaluate agents, conversations and tickets across every channel.
- Generate insight and share reports with advanced analytics.
- Demonstrate compliance and prove the fair treatment of customers with every evaluation and action stored securely.
- Eliminate inconsistencies and bias from evaluators with Calibration.
- Drive improvement with real-time notifications.
- Support learning and development with feedback and coach.
- Unlimited integrations. Bring your tech-stack together and provide admins with a single view of the truth.
- Engage agents throughout the QA process with their very own dashboard.
For more information, and to start your free 30-day trial, please visit - https://www.evaluagent.com/software
Alternatively, why not watch our grand tour: https://vimeo.com/318441015
For more detailed instructions on how to integrate EvaluAgent with your Freshdesk application, please see our integration guide here:
For information on how to filter the Freshdesk tickets that are imported in to EvaluAgent, please see our guide here: