The Freshdesk Telephony Partner Extension with RingCentral empowers businesses to provide exceptional support across digital channels by integrating telephony with Freshdesk. With advanced ticketing and automation, this app enables seamless customer journeys and boosts agent productivity. Key Use Cases: - Unified Support: Combine telephony and digital channels to streamline global customer support. Contextual Interactions: Agents can access caller details instantly, enabling personalized and efficient responses. - Enhanced Efficiency: Automate ticket creation for calls and voicemails to improve response times and reduce manual effort. - Simplified Call Handling: Enable smooth call transfers, conferencing, and quick actions like Click-to-Dial for faster resolutions. - Deliver seamless, productive, and efficient customer service with the Freshdesk-RingCentral integration.