With FullContact, syncing of your existing contacts and updating them is just a click away
FullContact's Identity resolution gives you options to sync and update the existing contacts in your list and identify the company the contact belongs to as per FullContacts data - using a single piece of information - an email, social handle or a phone number
Installing the FullContact app for your Freshdesk has multiple benefits for your online helpdesk. The primary benefits are:
1. With FullContact, you can enrich existing Freshdesk contact information and make your customer database more extensive.
2. In addition to Contact information, you can also use the FullContact API to enrich Company information fields from helpdesk domain names.
Question: I am trying to sync a contact, whose company does not exist in Freshdesk.
Ans: FullContact app will create a company, matching the same company name as on the contact. However, the company on Freshdesk needs to be updated with the same domain name as on FullContact before performing a 'Company Sync'.
A. Create a company in Freshdesk with the same name as it is on Full Contact.
B. Associate the company to the contact that needs to be synced.
C. Open the contact details and use the Full Contact to sync the contact again.
Question: I am unable to find the contact or the company and getting "Profile not found on FullContact"
Ans: The FullContact database does not have the synced email, social handle or a phone number of that particular contact
Question: Is it possible to create a Company from the synced contact
Ans: This version does not allow users to create a company for the contact, instead it had to be done manually with the details available on the screen.
Keep the Admin API key ready (Freshdesk API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshdesk API Key at the Right panel).
Copy & paste the API key without any spaces and add the domain.freshdesk.com portal address in domains field and continue with the installation.
Go to Admin > Helpdesk Productivity > Apps > FullContact > Uninstall.
If you are facing any issues, Do feel free to reach out to us at firstname.lastname@example.org or create a ticket at https://arbaan.freshdesk.com