Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
Integrate your helpdesk portal with Google Analytics and create the solutions and forum posts your customers want. Use Google tracking to see what you can do with Google Analytics here:
1. Know what's working in your website with in-depth analysis of your customer base.
2. Understand what customers are looking for in your support portal, which solution articles get the most traffic, and where your customers spend their time in your portal.
With these analytics tools, get Google stats and metrics on your support usage and use this information to drive content in your knowledge base, and fine tune solution articles.