Access and manage your requester information and contact details across all your Google accounts in your helpdesk
Integrating your Freshdesk with Google Contacts with the Google Contacts app will let you manage your requester information and contact details across accounts from the comfort of your helpdesk software.
The Freshdesk app for Google Contacts gives you an easy way to import all this information into Freshdesk. Besides just that, you can use Freshdesk as a 'shared address book' between all your agents. The contact sync happens in two ways:
Google Contacts to Freshdesk: Contacts from any group you choose from Google Contacts will be imported into your Freshdesk account with a tag you specify.
Freshdesk to Google Contacts: Verified contacts from your Freshdesk account will be synced back to your Google account under a group called ‘Freshdesk Contacts’
This brings Google Contacts Sync for Freshdesk and helps sync contact information between Google Contacts and Freshdesk