Installing the Harvest app for your Freshdesk will let you handle all your timekeeping troubles from the comfort of your helpdesk. Some benefits of using this app are: 1. Upload Freshdesk time-sheet entries for tickets to Harvest 2. Specify which Client, Project and Task in Harvest you wish to map Freshdesk time-sheet entries to.

For instructions to install - https://support.freshdesk.com/support/solutions/articles/4721-the-harvest-app