Installing the Harvest app for your Freshdesk will let you handle all your timekeeping troubles from the comfort of your helpdesk.
Some benefits of using this app are:
1. Upload Freshdesk time-sheet entries for tickets to Harvest
2. Specify which Client, Project and Task in Harvest you wish to map Freshdesk time-sheet entries to.
For instructions to install - https://support.freshdesk.com/support/solutions/articles/4721-the-harvest-app