Turn Freshdesk tickets into actionable customer feedback for the product team.
Harvestr is a product management software that lets you manage customer feedback, prioritize features and communicate on your roadmap, all in one beautiful interface.
With Harvestr, you can escalate Freshdesk tickets that contain valuable customer feedback to your product team. These tickets will then be turned into actual features faster, making your customers happier with your product and decreasing workload for support agents.
Support teams working in Freshdesk also get updated about the evolution of each feedback ticket in the product roadmap. When a feature is shipped, Harvestr makes it super easy to close the feedback loop with customers and provide them with a great service experience.
Sign up for a free trial at https://harvestr.io
1. Create a Harvestr account on https://harvestr.io
2. Find and install the Harvestr app in your Freshdesk account from the Freshdesk Apps Marketplace
3. When asked in Freshdesk, enter your Harvestr email and password and your Freshdesk API key (you can find your API key in your Freshdesk profile settings)
4. That's it! Your support agents can now push tickets from Freshdesk to Harvestr by clicking on the 'Send to Harvestr' button in the right sidebar of the ticketing interface (if you do not see the Harvestr button, refresh the page).