This application work with Facebook integration of Freshdesk. When new customer from Facebook chat/comment to your Facebook fanpage, new ticket and contact created. Default created tickets of Freshdesk make you confused and difficult to detect source. Our application update ticket's subject, so you can easy manage your tickets and know where it came from. If you collected customer's information (includes phone number) and updated to Freshdesk, a Lead will be created automatically on Bitrix with specified source. You can also have option to create new lead without phone number. Everything is automatic, you don't need to do it manually. With our application, you have a completed flow from serving customers to manage your tasks/employees. Can't wait to enjoy it's convenience ? Let's install our application right now !