JustCall and Freshdesk Integration helps you in reaching out to your customers easily via calls and texts. You can initiate outbound calls right from Freshdesk tickets. You can even receive incoming calls while you are using your CRM platform. Your call recordings and notes are logged as tickets. Your text conversations are available under a single ticket. Here are few things you can do with this integration: 1. Make calls from Freshdesk tickets directly. Just click on your contact's phone number and initiate a new call. 2. Route incoming calls to your agents easily. 3. Transfer or merge calls with your Agents. 4. Your call recordings and notes are logged as tickets that you can easily refer in future. 5. You can reply to incoming text messages straight from Freshdesk tickets. You can setup call routing, to distribute your incoming calls among your team members. You can even setup a call menu allowing your incoming callers to reach a specific team directly. Integration is easy to setup and you can get up and running easily. Our simple to use product cuts down the training time and helps your support team get started quickly. About JustCall: JustCall is a cloud-based phone system for businesses to get phone numbers in 58 countries, make & receive phone calls from computer, web browser or desktop. All calls get logged and recorded. Along with telephony features, you also get a lot of tools like appointment scheduler, click to call button for your website, conference call hosting and more. You can even send and receive text messages along with fax. JustCall plans start at $25/month. Businesses need a phone system: 1 .Easy & quick to setup 2. Useable by anyone (tech or non-tech) 3. Scalable (grows with team) 4. Integrates with CRM systems 5. Affordable 6. Flexible and easy to shift to new location 7. International calling & virtual numbers 8. Team collaboration Say Hello to JustCall (https://justcall.io) - Cloud-based Phone System for your business. No SIM or new Hardware required. Just use your mobile device and Justcall.io account. - Get virtual phone numbers in 59 countries - Start making or receiving calls or texts in 30 seconds - Setup a call centre using own phone devices - Track calls and listen to call recordings Why JustCall is right for your business? Because of the following features: 1) Multiple numbers - Manage and use multiple international numbers 2) Call from our apps or website. No new hardware or SIM. 3) Concurrent calls – Create a call centre with team member devices 4) Office hours settings – Forward unanswered calls to voicemail or team members 5) Send and receive text messages – verify Whatsapp account with international numbers 6) Call recordings, ratings and notes for tracking calling activity 7) Schedule calls – with in-built calendar and Google calendar integration 8) Custom IVR– Setup custom IVR for each phone number. Easy drag and drop. JustCall integrates with a number of popular CRMs You can import all your business contacts by importing your Google contacts, by uploading iPhone or Android contact list or CSV file. What benefits will I get by using JustCall? 1) Be local, sell global (Increases conversions) 2) Calls made easy (Increases productivity) 3) Work as a team (Team Collaboration) 4) Work from anywhere (Increases productivity) 5) Scalable & affordable (Saves money) 6) Sound professional (Increases sales ) How to get started with JustCall? 1.Get Phone Numbers - Instantly Get phone numbers in over 58 countries and look local to your customers. 2.Assign Numbers From single dashboard, assign phone numbers to all your team members. Make, track and monitor calls with ease. 3.Import Contacts Import your customer contacts through contact importer or integrations. And, start scheduling your calls. 4.Make and Receive Calls Start making calls from computer or phone using JustCall. Receive calls on your own number.

1.Install the JustCall - Click to Call & Text app from the Freshdesk marketplace. 2. The JustCall icon will appear on the sidebar in Freshdesk. This icon will be available across your Freshdesk portal. You can call your contacts by clicking on their phone number once this is installed. 3. In order to make sure that your calls and texts get logged back on Freshdesk as tickets, follow these instructions: https://justcall.io/help/configure-freshdesk-integration/