KooKoo Cloud Contact Center for Inbound | Outbound | Blended call center in a browser
KooKoo Cloud Contact Center
Inbound | Outbound | Blended call center in a browser
Provide Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more right from your browser within the FreshDesk interface
Start your contact center in 5 minutes.
* Zero installation, all contact center applications delivered out of the browser
* Improve support with Screenpop.
* Automatically tag call recordings to call tickets.
* Use advanced call center features like call transfer, hold, conference right from the FreshDesk interface
* Track agent performance with Live Dashboards
* Advanced analytics
Improve Agent Efficiency
KOOKOO unified desktop gives agent single window access to all contact center applications such as multiple-channels, dialers and more. KOOKOO, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%.
Interaction Analyst in KOOKOO is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 70 reports across all dimensions of a contact center. It can help you answer questions like "Who is the most efficient agent?", "What is the average call handling time for support skill?", "What is the peak hour for my call center?"
Reduce Call Handling time
Customers contact your contact center to get answers. KOOKOO, with Cloud IVR you can design complex IVRs integrated with your Freshdesk to answer caller queries before they reach your agents. Agents have access to contextual information about the caller including previous contact history.
KOOKOO integrated voice logger allows the supervisor to judge agent performance in the context of the contact i.e. campaign, skill etc. KOOKOO allows to custom define the different weightage parameter applicable to particular skill/process allowing agent performance to be judged in terms of parameter that impact the process performance the most.
Integrate easily with FreshDesk. Greet callers with status of their ticket.
1. Go to FreshDesk Marketplace for telephony apps.
2. Search for "KOOKOO"
3. Click on the Icon, enter your "FreshDesk APIKey" and then click on "install"
You don't need to do anything else. Once you log in to FreshDesk, you can access your KOOKOO interface in the sidebar. Login to your KOOKOO account and start with your calls.
For further assistance, please write to us, firstname.lastname@example.org
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