Lighthouse makes it easy for agents to find answers for customers directly in Freshdesk.
KMS Lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels.
Integrating KMS Lighthouse with Freshdesk Mint UI improves the agent’s communication with the customer by making it easy for the agent to search in Lighthouse and find answers to questions. You never have to leave Freshdesk or switch browser tabs. This app will allow you to use Lighthouse inside Freshdesk. Agents can use their Lighthouse Public API Keys and integrate Lighthouse to their Freshdesk.
The app widget will be available in the following pages:
• New Ticket Page
• Ticket Page
• New Email Page
1. Find your KMS Lighthouse secret key and domain name of your KMS Lighthouse
2. Enter it in the prompted field in Freshdesk during installation.