Bring in the added functionality of providing remote support to your customers with the use of the
LogMeIn app for Freshdesk.
Installing the LogMeIn app for your Freshdesk will let you handle your remote support troubles easily and efficiently. Some benefits of using this app are:
1. You can take control of the customer’s device and solve their issues for them easily
2. When a remote support session is ended, the LogMeIn app automatically sends chatlog, end-user system information, total time spent in support, etc. back to Freshdesk and can be added as a note to the ticket If we configure our Freshdesk URL at LogMeIn site.
a. Steps to configure the URL:
Go to Admin Center > Technician Group > Settings > Exporting session data > Post
session details to URL when a session is started by the technician
You will need two things to install LogMeIn: Company ID and SSO Password
1. To get your Company ID go to Admin Center > Technician Group > Global Settings > ASP.Net C# server-side example https://secure.logmeinrescue.com/UK/AdminCenter/Console
2. To set your SSO password, go to Admin Center > Technician Group > Global Settings > Single Sign-On > new SSO password
For more information on installation visit: https://support.freshdesk.com/support/solutions/articles/29369-the-logmein-rescue-app