Call Control by Loyally, gives you full control over your Broadsoft telephony from inside Freshdesk.
The new standard in CTI’s is the full integration of Broadsoft in the Freshdesk Mint Environment by Loyally. The most important features include:
- Full call control: answer, reject, dial, transfer and hold.
- Automatic ticket creation for inbound calls.
- Automatic customer lookup for inbound calls.
- Pushing a ticket to your colleagues in Freshdesk when forwarding a call.
- Start, pause and resume your call recordings.
- Save call data to your ticket
- Single Sign-On
The integration is fully SaaS, and does not require any installation or maintenance on your side.
Please contact us on our support address to install the Broadsoft Call Control application or to schedule a personal demo.