The new standard in CTI’s is the full integration of Broadsoft in the Freshdesk Mint Environment by Loyally. The most important features include:
- Full call control: answer, reject, dial, transfer and hold.
- Automatic ticket creation for inbound calls.
- Automatic customer lookup for inbound calls.
- Pushing a ticket to your colleagues in Freshdesk when forwarding a call.
- Start, pause and resume your call recordings.
- Save call data to your ticket
- Single Sign-On
The integration is fully SaaS, and does not require any installation or maintenance on your side.
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Please contact us on our support address to install the Broadsoft Call Control application or to schedule a personal demo.