An all-in-one Quality Assurance platform that allows you to improve coaching and feedback.
Miuros Review allows you to build scorecards, evaluate interactions and analyze results all in the same place, so that you can build better customer experiences - one interaction at a time.
Trusted by TransferWise, Deezer, GetYourGuide & many more!
- Automatically assign and schedule reviews ahead of time
- Build your own scorecards
- Agent development plan: A central place where you keep track of feedback given to agents.
- Play with your data and get actionable insights with 360° reporting
- Notifications when reviews are assigned, completed or are about to expire
- Quickly identify whether an issue is at an agent level, common in a team or is a wider problem.
- Peer-to-Peer reviewing and Calibration functionality
- Chrome browser extension
“Miuros was a wonderful change. It definitely takes pressure off the agents; here they can constantly check how they're doing and if they have any questions they can talk about it right away”. - TransferWise
“Having a single, detailed view for my entire team enables me to identify the key topics we need to work on. Before, it wasn’t possible without complex excel analysis!” - TransferWise
"Now with Miuros Review we've been able to level up to the next stage and share information and feedback with everybody" - Deezer
It’s simple; when you decide you want Miuros, just let us know.
We do all the integration work with your Freshdesk on our end, you don't have to lift a finger.
To get started, please visit our website and request a demo!