Monday.com is a team management platform that enables organizations to unify and manage tasks, projects, and teamwork from one place. With the Freshdesk-Monday.com integration, you can seamlessly convert tickets from Freshdesk into tasks/projects and get real-time updates on changes, delays and keep your customers informed directly from monday.com. This integration helps you stay on top of the issue by giving real-time updates across support, sales, engineering teams whenever a field on monday.com is updated. With complete visibility into the issue, this helps unify your customer communication and deliver the best experience.

You can find step by step instructions on how to set up the integration below: https://fd-monday.spritle.com/setup-guide