Integrate Freshdesk with MS flow to create and automate workflows across multiple applications and services.
Following are the supported actions
Add a public or private note to a ticket
Create a ticket
Update a ticket
Following are the triggers supported
When a contact is added
When a ticket assigned to an agent is updated
Following are the definitions supported
Create Ticket response
Add a note to a response
To understand how the installation works, open the link below in a new tab.