Send email notifications to the customer based on the ticket event
For NCR requirements, email notifications cannot be sent to customers directly from the product for some ticket events due to the nature of this account. Therefore, this app can be used to send customers specific email notifications tailored to each ticket event based on NCR's scope.
1. Enter the secret key that is given to NCR team
2. Provide the Freshdesk credentials and select the "From" email.
3. Configure the email notification based on group
4. Install the app, you are all set to go