Automatically resolve tickets and recommend responses to assist agents.
The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester’s New Tech: Conversational AI For Customer Service.
With the Netomi Virtual Agent, you can:
- Delegate specific use cases to the Virtual Agent to resolve immediately without any human intervention.
- Leverage AI-powered recommended replies to help your agents work faster.
- Train from historic email, chat and messaging data or select from our pre-trained conversational and industry-specific AI
- Integrate with core business systems including Order Management Systems, CRM platforms and inventory management
systems for meaningful, personalized resolutions.
- Access real-time analytics and reporting within the Netomi AI Studio dashboard.
The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.
Gartner 2019 Cool Vendor Recognition:
Forrester’s New Tech: Conversational AI For Customer Service Recognition:
To get started with the Netomi Virtual Agent for Freshdesk, contact us here:
Our team will provide you with more information about the Netomi platform, show you a live demo and outline the easy process for launching your Netomi Virtual Agent.