The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester’s New Tech: Conversational AI For Customer Service.
With the Netomi Virtual Agent, you can:
- Delegate specific use cases to the Virtual Agent to resolve immediately without any human intervention.
- Leverage AI-powered recommended replies to help your agents work faster.
- Train from historic email, chat and messaging data or select from our pre-trained conversational and industry-specific AI
skills.
- Integrate with core business systems including Order Management Systems, CRM platforms and inventory management
systems for meaningful, personalized resolutions.
- Access real-time analytics and reporting within the Netomi AI Studio dashboard.
The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.
Resources:
Case Study:
https://blog.netomi.com/westjet-reduces-customer-resolution-time-taking-the-guest-experience-up-a-notch/
Gartner 2019 Cool Vendor Recognition:
https://blog.netomi.com/netomis-msg-ai-named-a-2019-cool-vendor-in-crm-customer-service-and-support-by-gartner/
Forrester’s New Tech: Conversational AI For Customer Service Recognition:
https://blog.netomi.com/were-featured-in-forresters-new-tech-conversational-ai-for-customer-service-report/
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To get started with the Netomi Virtual Agent for Freshdesk, contact us here:
https://www.netomi.com/freshworks.html?utm_source=Freshdesk&utm_medium=Partner&utm_campaign=LandingPage.
Our team will provide you with more information about the Netomi platform, show you a live demo and outline the easy process for launching your Netomi Virtual Agent.