Dynamic search and automated answers powered by AI- help your agents with OMQ's Knowledge Base.
Increase agent productivity with OMQ Assist, now integrated as a hefty app in Freshdesk. It processes customer requests and automatically suggests fitting replies from the self-learning knowledge base. It makes the answering process faster and more efficient by having response templates ready for your agents.
OMQ's Artificial Intelligence at your service
Our Artificial Intelligence reads customer messages automatically and understands the intention as well as the context of the requests, matching relevant information with the knowledge base to find appropriate answers. OMQ Assists shows the suitable replies in a ready-to-go template format, so that your agents just need one click to send the reply. This cuts back on the manual work, as repetitive questions will be solved faster and without a hassle.
The OMQ Knowledge Base is a self-learning library of your information. It gathers all the data relevant for your customer service and product, from different customer service channels and agent-customer feedback. It updates immediately without human intervention, but you can also add information manually. OMQ Assist uses both the knowledge base and AI to improve the productivity of your customer service.
OMQ system is available in more than 32 languages, including the main European ones, as well as come major Asian languages. As soon as the ticket is opened, it OMQ AI detects the language and will offer suitable answers with equivalent in the target language.
During the installation, it is necessary to create an account if you don’t have one yet. To do so, there is a form that will ask the following questions:
-Name for the account
-Username and email
-Language (EN or DE)
Finish by clicking on “create account”.
When creating a new account, you will be redirected to settings, where the new account’s information will be already filled and displayed. After verifying everything is correct, you can then click install.
In the case you already have an account, you can go directly to settings by clicking on the link below the form. Then you will have to fill your account information manually, and then click install.